About Us
Careers
Toronto-based AudienceView is widely known for providing advanced and flexible ticketing services to leading arenas, stadiums, arts venues, and theaters worldwide. Organizations across the globe rely on AudienceView to provide a complete solution for all their ticketing needs.
Our success and our growth equate to excellent opportunities for our employees. We have a proven track record of attracting and retaining top talent. This success can be attributed to excellent service, a dedicated management team, solid vision, strong implementation, and great people. We offer three weeks vacation, excellent benefits (including a Health Spending Account), and a Career Development/Review Program.
If you are ready to become a key contributor and join a market-leading technology company, then submit your resume to us today!
Please send your resume and cover letter to careers@audienceview.com indicating the position applied for in the subject line.
We thank you for your application and apologize in advance for not contacting each applicant individually. Only those being considered for a position will be contacted.
Current Opportunities
Sales Director
- Location:
- US (Eastern US preferred)
- Travel:
- 30% +/-
- Reports to:
- the Vice-President of Sales and Marketing, you will also present your strategy and outcomes quarterly to the Senior Leadership Team
As Sales Director for AudienceView Ticketing you will be responsible for the successful promotion and sales of the Corporation's products in the marketplace.
You will introduce new and existing customers to the power of the AudienceView Web-based ticketing, CRM, and funds management software solutions. As a sales professional, you will be responsible for driving our strategic, enterprise-wide CRM initiatives to the sports, arena and live entertainment markets. You will need to be able to demonstrate passion and an ability to articulate the impact and ROI of our customizable and user-friendly solution. This role will include direct sales, inside telesales, account management, pre and post sales technical activities. This position is responsible for ensuring that all quarterly and annual sales targets are met. The Director of Sales will be required to develop, implement and manage the sales processes, to build a corporate pipeline, close deals that will yield profitable revenue growth.
Responsibilities:
- Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for expansion of business opportunities within the non-profit arts vertical
- Exercise creativity and independent judgment in developing and evaluating sales and marketing strategies
- Identify needs and develop customer specific solutions for those needs
- Work closely with Product Marketing to ensure the non-profit industries needs are met in upcoming releases
- Develop relationships with intermediaries to build pipeline of opportunities and awareness of capabilities
- Represent AudienceView Ticketing in the marketplace through various industry organizations and events
- Build strong relationships with customers
- Provide appropriate market & competitive information
- Meeting pipeline and profit objectives
- Understand and keep up to date with competitive products and technology
Qualifications:
- A strong desire for success and a passion for sales and customer service
- Excellent proposal & presentation skills
- Cooperative attitude and able to team with Technical Specialists
- Skilled in identifying and capitalizing on sales opportunities
- Experienced selling within the US Sports and Arena verticle is a definite asset
- The candidate will be highly intelligent, energetic, self-motivated and results-oriented, and will be characterized by such personal attributes as: confident, infectious, and team-oriented
- Possessing dynamic interpersonal and communication skills, the candidate will have the presence to build strong relationships across all levels and all functions of the organization, both internally, with the Board of Directors, and within the business community
- Ability to relate well at the senior level of large organizations but at the same time be able to communicate effectively with small companies and junior staff
Senior Database Administrator
To help us extend our lead in the Ticketing Market, AudienceView is seeking a Senior Database Administrator for our Application Managed Services team. This individual will take the lead role in creating, configuring, operating and maintaining the Database infrastructure required to deliver AudienceView's ticketing solution from the cloud as a SaaS solution. The DBA will work in a team-oriented, fast-paced, flexible environment with responsibilities across the full range of database administration activities required to deliver industry-leading Ticketing software to market as a SaaS-offering.
Job Function:
- Monitor and investigate system and database problems, identify their source, determine possible solutions and provide remediation plans for optimization and problem resolution
- Perform all database maintenance, develop, implement and maintain policies and procedures necessary to ensure the security and integrity of the databases in the SaaS environment
- Tune server and database configurations to ensure optimal performance and reliability
- Design and implement Disaster Recovery Plans including: Backups, Mirroring, Clustering, and Replication
- Install software and configure settings for new servers to prepare them for deployment
- Perform database recoveries promptly and safely. Explore all available resources to restore client data as completely as possible and as quickly as possible
- Perform other administration tasks such as routine maintenance, troubleshooting, patch updates, etc
- Help maintain the "best practices" policies for DB administration tasks
- Provide occasional database development other database miscellaneous tasks
Qualifications (necessary):
- 7 years or more experience with database administration in a high volume environment
- 2 years or more experience as a lead DBA
- 5 years or more experience with Microsoft SQL Server
- 3 years or more experience with Microsoft SQL Server 2005/2008
- Experience with 24x7 production databases and ability to respond to support issues same-day or per SLA
- Real world experience in performing most or all of the following unsupervised in a large multiple instance SQL 2005/2008 environment:
- Installation
- Backup
- Recovery
- Replication
- Log Shipping
- Mirroring
- Clustering
- Virtualization
Qualifications (preferred):
- MCIPT: SQL Database Administrator certification
- Other Microsoft certification in SQL Server (MCTS, MCITP, MCDBA, etc)
- Experience in writing T-SQL ad hoc queries, stored procedures, views, and triggers
Senior Software Developer
- Location:
- Toronto, ON
- Type:
- Permanent
- Travel:
- 10% +/-
- Reports to:
- Manager of Software Development
You will be working together with domain experts, testers and developers as part of a cross-functional Agile team to build a world class ticketing solution. We are looking for passionate, talented, and innovative individuals who are interested in growing and succeeding with the company.
Responsibilities:
- Collaborate effectively with domain experts, testers, other developers and architects.
- Design, develop, unit test and document software.
- Mentor and coach other team members.
- You are a self-starter and demonstrate effective time management.
- Demonstrate initiative in solving problems technical problems.
- Understand and articulate issues with maintainability, performance, security and design.
- Effectively communicate with customers, team members and other parts of the organization.
- Active involvement in process and technology improvements.
- Write unit and integration automated tests.
- Assist with support, build and deployment.
Candidates must have:
- C++/OO (10 Years) – Preferably VC++.
- RDBMS (10 Years) – Preferably MS SQL Server.
- ASP/ASP.Net, C#, Jscript, JavaScript, XML, XSLT (5+ years).
- Experience in a senior development or architectural role (2+ Years).
- Experience developing high volume database applications.
Candidates should have:
- Experience working in an Agile Development Environment (Scrum, XP) including pairing
- Scrum Master experience
- Diverse outside interests
Intermediate Software Developer
- Location:
- Toronto, Ontario
- Type:
- Permanent
- Travel:
- 10% +/-
- Reports to:
- Manager of Software Development
The Intermediate Software Developer will be part of the AudienceView Software development team responsible for design, development and support of the company's primary online ticketing software product. This role requires solid professional experience in a comparable technology development environment in the online space.
Responsibilities:
- Work as part of a development team to deliver software to satisfy functional requirements of solutions and problems for customers.
- Design, develop, test and document software.
- Work within defined software development process to ensure product specifications are met.
- Work with project managers to provide software development effort estimates.
- Support and maintain existing software.
- Takes ownership of own personal growth and career planning with appropriate direction from Management.
- Writes high quality and well-documented code according to accepted standards based on user requirements with minimal supervision.
- Participates in development, testing and implementation.
- Contributes to successful completion of project deliverable.
Qualifications:
- Must have minimum of 5 years experience in software development and design.
- Must have 5+ Years of C++, MS SQL Server or similar DBMS.
- Must have experience in developing high volume high performance Database applications.
- Must have 5+ years ASP/ASP.Net, C#, Jscript, JavaScript, XML, XSLT.
- Should have exposure to multiple development methodologies such as RUP, Agile, XP.
- Excellent problem solving and debugging skills.
- Excellent systems analysis skills.
- Ability to work with clients/customers in a professional manner.
- Ability to follow design documents and critique when required.
- Must have clear verbal and written communication skills and style.
- Should be able to work independently and in a team environment.
Project Manager
- Location:
- Toronto, ON
- Type:
- Permanent
- Travel:
- 10% +/-
- Reports to:
- Manager of Service Delivery
The Project Manager is responsible for the simultaneous delivery of multiple software implementation projects from initiation through to delivery and project closure. The Project Manager will lead small teams to deliver upon scope, schedule and cost targets. Manages the relationship with the client and escalates risk when appropriate. Seeks opportunities to increase revenue by identifying new business with the clients.
Responsibilities:
- Manages multiple client engagements of varying complexity and size to project objectives
- Defines and manages project scope and client expectations for projects
- Performs standard project management functions including: development of Statements of Work, detailed project plans, resource acquisition and assignments, change control, status reporting, risk identification and mitigation
- Ensures project milestones are met and delivered according to established client success criteria
- Builds and motivates a team by establishing goals for team members and securing their commitment to and understanding of the goals of the project(s)
- Delivers and manages all executive level communication, both internal and external, establishing appropriate communication channels between AudienceView and the client
- Delivers effective issue resolution and problem management, resolving issues as they occur and escalating as appropriate
- Manages the creation of project deliverables, ensuring quality and timeliness
- Forecasting and planning of resource requirements and related revenue targets
- Responsible for ensuring client satisfaction, while maintaining internal priorities
Position and Knowledge Requirements:
- 5+ years experience managing technology (software development) projects, with direct supervision of staff in a matrix environment
- Must be willing to travel up to 50%
- Familiarity with SDLC and standard software implementation methodologies
- Agile Experience
- Strong inter-relationship and communication skills
- Highly detailed and organized. Able to work effectively in a fast-paced, dynamic environment
- Proven experience managing multiple projects, balancing competing priorities
- Excellent oral and written communication skills
- PMI certified, or working towards designation
- Ticketing Industry experience a definite asset
Business Analyst
- Location:
- Toronto, ON
- Type:
- Permanent
- Travel:
- up to 75%
- Reports to:
- Manager, Business Analysis
The AudienceView Business Analyst will possess in-depth knowledge of the AudienceView product and the ticketing industry. She/he will enable the successful implementation of the AudienceView product into the client's organization through analysis of the client's business processes, provision of configuration and customization recommendations, and client-facing training on the use of the product. The Business Analyst will produce detailed requirements documents and also suggest modifications to the client's business processes.
Responsibilities:
- Maintains a thorough knowledge of the AudienceView application.
- Plans own work within the scope of the project. Contributes to the allocation of work between the client and AudienceView. Proactively solicits feedback from the client.
- Develops relationships with a variety of people from all levels in the client organization. Acts as a key, high profile contact with the client. Analyzes and seeks to understand client needs, clarify expectations and keep the client informed of progress and activities. Coaches the client or contributes to the development of client skills.
- Performs extensive customer product configuration. Maps business process requirements to standard application functionality and identifies gaps that must be addressed to fully meet business needs.
- Delivers product training.
- Produces project documents in a timely manner.
- Creates and documents designs for custom development, as required by client.
- Identifies opportunities and challenges for the client company and proposes a future business direction for the new implementation.
- Completes project tasks assigned by project manager by due date and uses designated project management tools.
- Communicates and provides status updates to project manager and/or customer as requested.
Knowledge and Skills:
- 3-5 years experience in the Ticketing Industry.
- Ability to resolve complex application problems.
- Strong interpersonal skills including the ability to effectively work with people in immediate team, other departments and/or outside the enterprise. Experience working with and coordinating cross-functional teams.
- Must be adaptable and be comfortable in a dynamic, fast paced environment. Able to work with multiple projects and balance multiple priorities.
- Excellent oral and written communication skills are required as well as strong organizational skills and attention to detail.
- Strong knowledge of the fundraising requirements of the not for profit arts sector is an asset.
- Experience with software deployment is an asset.
- Experience with requirements gathering is an asset.
Deployment Engineer
- Location:
- Toronto, ON or London, UK
- Starting:
- ASAP
- Type:
- Permanent
- Travel:
- +/- 50%
- Reports to:
- Director, Service Delivery
We are currently seeking candidates to fill our Deployment Engineer role within our Professional Services team. Should you be interested in applying for this exciting opportunity, please submit your resume and covering letter to careers@audienceview.com. Please be sure to put the job title in the subject line.
Responsibilities:
- Working directly with our customers to configure and implement our ticketing and CRM software.
- Installing and configuring third party software as needed.
- Migrating data from legacy systems into AudienceView as needed.
- Providing post-installation troubleshooting and technical support by phone and Internet.
- Assisting our Pre-Sales department with new opportunities as they arise, including hardware and network design recommendations to meet specific client requirements.
Candidates must have:
- Experience with Microsoft SQL Server and IIS/ASP servers.
- Knowledge of Microsoft Windows Server administration.
- General knowledge of TCP/IP Networking.
- Effective oral and written communication.
- Strong creative problem solving skills.
Candidates should have:
- Experience with TSQL and scripting languages.
- Quick learner and self starter; Desire and willingness to learn.
- Strong documentation and presentation skills are an asset.
- Strong interpersonal skills including the ability to effectively work with people in immediate team, other departments and/or client resources.
- Must be adaptable and be comfortable in a dynamic, fast paced environment. Able to work with multiple projects and balance multiple priorities.
- Experience in a ticketing-related field and/or deploying software solutions to customers.
- The ideal candidate will have 2-4 years experience in a software solutions or information technology role.
Application Support Analyst
- Location:
- Toronto, ON and London, UK
- Job Posting Expires:
- Open
- Type:
- Permanent
- Travel:
- Minimal
- Reports to:
- Manager, Customer Support
Position Overview:
The Application Support Analyst is responsible for the day-to-day support of clients so as to ensure that AudienceView fulfills its contractual support obligations and maintains a high level of client satisfaction. Delivering effective and courteous support via telephone and e-mail in response to Clients requests, the Application Support Analyst will investigate, research, replicate and log software issues; will provide timely updates to the Client on the status and progress of reported issues, escalating internally if necessary, in order to provide issue resolution.
Responsibilities:
- Provide problem determination and resolution to AudienceView customers
- Document all incoming calls in the incident management tool provided and follow through with all customer support/request issues
- Manage the expectations of our users, providing updates using standard SLA guidelines.
- Monitor, support and troubleshoot problems in the production application environment
- Implement creative and proactive solutions to application issues
- Troubleshoot and correct reported application issues in a timely manner
- Respond to basic 'How to' questions
- Conduct root cause analysis of application incidents and implement recommendations to improve or correct the situation (focusing on permanent solutions);
- Support IT operations by proactively assessing application performance
- Maintain ongoing, proactive contact with Customers and internally with both IT Operations teams and application developers
- Provide backup to other ASA's on the team
- Proactive problem management – identify and solve problems and known errors before incidents occur
- Share knowledge and provide input with the rest of the Support Team
- Participate in a rotating on-call schedule and respond to paged-out issues within 15 minutes
- Be prepared to work additional hours outside of regular business hours including week-ends and holidays
- Manage small scale IT projects and implement processes with excellent attention to detail
Qualifications:
- Comprehensive understanding and operational experience of a computerized box office system including system trouble-shooting a definite asset
- Problem solving and investigative skills, including information gathering and troubleshooting
- Strong interpersonal skills including the ability to work with all levels of the business
- Excellent oral and written communication skills
- Crisis management skills and the ability to multi-task
- Highly detailed and organized. Able to work effectively in a fast-paced, dynamic environment
- Understanding of multi-tiered web based applications interdependencies
- Adaptable and comfortable working in a dynamic fast paced environment
- Knowledge of Microsoft Office suite
- Familiarity with SDLC and standard software implementation methodologies
- Working knowledge of XSL, JavaScript, ASP, SQL, HTML also an asset