About Us
Careers
Toronto-based AudienceView is widely known for providing advanced and flexible ticketing services to leading arenas, stadiums, arts venues, and theaters worldwide. Organizations across the globe rely on AudienceView to provide a complete solution for all their ticketing needs.
Our success and our growth equate to excellent opportunities for our employees. We have a proven track record of attracting and retaining top talent. This success can be attributed to excellent service, a dedicated management team, solid vision, strong implementation, and great people. We offer three weeks vacation, excellent benefits (including a Health Spending Account), and a Career Development/Review Program.
If you are ready to become a key contributor and join a market-leading technology company, then submit your resume to us today!
Please send your resume and cover letter to careers@audienceview.com indicating the position applied for in the subject line.
We thank you for your application and apologize in advance for not contacting each applicant individually. Only those being considered for a position will be contacted.
Current Opportunities
Sales Support Specialist
- Location:
- Toronto, New York, NY or remote location
- Type:
- Permanent
- Travel:
- 50% +/-
- Reports to:
- Sales Support Manager
The Sales Support Specialist will be a key member of AudienceView Sales organization, providing sales and account management support for our solution to customers throughout North America.
Responsibilities:
- Developing and maintain relationships with prospective and existing customers through the use of the AudienceView Ticketing solution.
- Working closely with Sales Representative(s) to plan and develop customer accounts.
- Working with prospective customers to demonstrate the product at customer premises and via the web.
- Understanding customer business practices and requirements, and devise technical solutions within the product.
- Performing competitive analysis, authoring proposals, developing business cases.
- Planning and conducting training and assistance to ensure customer satisfaction with the product.
- Communicating with the Product Management team on customer feedback and recommendations.
Qualifications:
- Demonstrated knowledge of ticketing, box office operations, or similar work environment.
- University/College Degree/Diploma – preferably in business management and/or experience in lieu of degree.
- Familiarity with software industry leading tools in Requirements, Design, and Testing areas.
- Three to five years experience in ticketing, box office operations, or software sales.
- Able to effectively communicate product value to customers with wide range of proficiency levels, across a variety of vertical markets, in both business and technical areas.
- Very multi-tasking in nature and able to sustain travel-centric lifestyle (North America), being on the road for up to 2 weeks at a time on short notice.
- Strong written, interpersonal and communications skills a must.
Quality Assurance Manager
- Location:
- Toronto, Ontario
- Type:
- Permanent
- Travel:
- 10% +/-
- Reports to:
- Chief Technology Officer
Position Overview:
AudienceView needs a positive and energetic individual who will manage the expansion and day to day operation of the QA Team. The successful candidate will have experience developing and leading test teams in an online application environment. This individual will manage all aspects of software testing in the organization and provide direction and steps for meeting the organizational software quality objectives. The role will initially be very hands on in order to drive the growth of the test team. Over the long term the role will take on a higher level responsibility.
Responsibilities:
- Interact with the Development, Product Management and operational teams to establish testing needs and objectives
- Make and implement recommendations to the testing cycle and the software development cycle as a whole
- Hire and grow the testing team to meet the growing needs of the organization
- Maintain ongoing communication on testing activities with stakeholders throughout the organization
- Manage the testing life cycle and improved the depth and quality of testing on an constant bases for hotfix, patch, minor and Major releases
- Project Manage and direct testing for each of the different categories of release
- Identify tools and processes to increase the level of test coverage while reducing the duration of the test cycle
Qualifications:
- Must have a minimum of 8 years experience in software development environment
- Must have a Minimum of 5 years experience managing software testing in a Agile or similarly iterative development environment
- Must have experience managing teams of 4 or more individuals
- Proven record in developing effective processes and talented test teams
- Ability to work in a fast paced and informal environment
- Strong experience with Automated test tools and processes
- Demonstrated knowledge of UI, load, stress, performance and memory testing
- Able to plan and quantify testing effort based on multiple data points such as bugs, test cases and volume of code change
- Experience in ticketing or online retail a benefit
- Experience testing applications in a Microsoft environment using IIS, ASP, C++, .Net and SQL Server 2005
Intermediate Software Developer
- Location:
- Toronto, Ontario
- Type:
- Permanent
- Travel:
- 10% +/-
- Reports to:
- Manager of Software Development
Position Overview:
The Intermediate Software Developer will be part of the AudienceView Software development team responsible for design, development and support of the company’s primary online ticketing software product. This role requires solid professional experience in a comparable technology development environment in the online space.
Responsibilities:
- Work as part of a development team to deliver software to satisfy functional requirements of solutions and problems for customers
- Design, develop, test and document software
- Work within defined software development process to ensure product specifications are met
- Work with project managers to provide software development effort estimates
- Support and maintain existing software
- Takes ownership of own personal growth and career planning with appropriate direction from Management
- Writes high quality and well-documented code according to accepted standards based on user requirements with minimal supervision
- Participates in development, testing and implementation
- Contributes to successful completion of project deliverable
Qualifications:
- Must have minimum of 5 years experience in software development and design
- Must have 5+ Years of C++, MS SQL Server or similar DBMS
- Must have experience in developing high volume high performance Database applications
- Must have 5+ years ASP/ASP.Net, C#, Jscript, JavaScript, XML, XSLT
- Should have exposure to multiple development methodologies such as RUP, Agile, XP.
- Excellent problem solving and debugging skills
- Excellent systems analysis skills
- Ability to work with clients/customers in a professional manner
- Ability to follow design documents and critique when required
- Must have clear verbal and written communication skills and style
- Should be able to work independently and in a team environment
Technical Writer
- Location:
- Toronto, Ontario
- Type:
- Permanent
- Travel:
- 10% +/-
- Reports to:
- Manager, Quality Assurance
Position Overview:
As a technical writer you have experience developing application documentation for a variety of audiences including system administrators and end users.
Responsibilities:
- Management of full documentation lifecycle including planning, creating and maintaining.
- Research any available requirements documents, interview subject matter experts, and use the product to gain an in-depth understanding of the functionality and end-user requirements.
- Test procedures to verify that the content accurately reflects the final application.
- Initiate ongoing documentation improvement initiatives.
- Manage customer facing Wiki containing core documentation set.
- Maintain documentation standards.
Qualifications:
- 5+ years of technical writing experience in a development environment.
- Degree or certificate in technical communication, computer science, software engineering, or equivalent work experience.
- Excellent oral and written communication skills, including the ability to effectively interview subject matter experts.
- Comfortable documenting applications during the development phase, with evolving requirements.
- Ability to adapt quickly to a new environment and skill set.
- Comfortable working independently.
- Experience using documentation production applications, such as Adobe FrameMaker, MediaWiki, and Adobe Acrobat Professional.
- Familiarity with ticketing industry an asset.