Services
Training
AudienceView offers a number of different training opportunities for its customers. Our staff delivers training that is easy to understand and put into practice. The AudienceView simple point-and-click web-based interface allows front line sales staff to be trained in a matter of hours. Training can be delivered on-site, in our Toronto offices or via the internet. Some of the training programs offered include:
System Administrator
Once you assign your System Administrator(s), this hands-on training allows the System Administrator(s) to work alongside AudienceView deployment staff. This training will give you the fundamental user configuration knowledge for the entire AudienceView system, including: creating and setting the venue, price set-up, package and bundle creation. This training will also cover customizing additional fields to suit individual business practices. The training is recommended for those who will be responsible for maintaining AudienceView.
Ticket Seller - "Train the Trainer"
Key members of your staff will be trained on the basics of AudienceView. This training reviews the following functions in the product including: customer contact creation, ticket order creation, ticket design, ticket exchanges and returns, gift certificates, running canned reports and customized reports. Specific for Funds staff, the second part of the class will cover gift entry, generating template thank you letters, membership renewals and tax receipts, running reports, event planning and solicitation tracking. This hands-on training takes approximately a full day to cover ticketing and funds development and is recommended for key personnel that will be using the software.
Custom Training Programs
Our professional serves staff can also work with your organization to develop and deliver customized training programs to meet your exact needs. Programs such as advanced fundraising campaign management, website branding, AudienceView data mining or Box Office best practices with AudienceView can be put together for your organization.