AudienceView Campus
Services Description

This page provides the services description for AudienceView Campus and AudienceView Grad, which is a subset solution available. Within each section, you will find helpful information on a variety of topics, including functionality, the onboarding process, our support team, and our security program.

Functionality

Functionality – including ticketing, e-commerce, CRM/marketing, fundraising, analytics, CMS, day of event services, platform

Last updated June 9, 2023

Branded ticketing portal

A custom-branded ticketing platform that allows you to blend your colors, logos, look and feel into a secure e-commerce application powering single game and season ticket sales, fundraising/donor management, reporting, payment processing and more.

All support and maintenance of the application and infrastructure is our responsibility.

Sales functionality

Assigned seating & general admission capable
Sell general admission and assigned seating events through walk-up, internet, telephone and outlet channels. Customers can pick their seats from a venue map, or use best available to have the seats selected for them.

Tiered pricing functionality
Control the pricing and availability for each event. Configure student-only pre-sales, staff/faculty discounts or reduced prices for specific seats. Time price changes for early-bird or day-of price adjustments.

Venues & seating templates

AudienceView will create up to four (4) venues for you at no additional cost, and you can request unlimited additional venues for a per venue fee. Each venue will include a 2D representation of your space and the corresponding seating location data. If desired, 3D venue renders can be created upon request for an additional fee.

Once a venue is available in our system, you will have full control over the pricing and availability of seats on a per-event basis. Create assigned seat templates to store pricing and availability information, allowing you to instantly apply them to any event and adjust pricing as needed. Easily view and manage assigned seating configurations, including hold statuses, sales, and blocked seats.

Accessible from any computer

A cloud-based ticketing platform with administrative control, event management and reporting functionality available on any Mac or PC with an internet connection and web browser.

Authenticate and grant access to a special ‘Admin Menu’ where point of sale transactions may be processed, events managed, tickets reprinted, returned or exchanged, and reports executed all without being tethered to a campus server or specific workstation.

Point of sale & walk-up sales tools

Ticketing options
Sell individual ticket sales, season and series tickets (along with renewals and upgrades), group sales, discounts and promotions, complimentary/zero value tickets, and specialty holds. The ‘quick-sale’ functionality enables rapid consecutive transactions with minimal data entry, and the system supports anonymous sales where a customer need not be specified.

Transaction management
You can conduct real-time customer searches based on the customer’s name (or partial name), phone number, email address, last four digits of credit card number, or unique order record locator, and instantly reprint, refund or exchange tickets.

Unlimited user accounts & administrative access

No per-seat or per-user licenses here
Create an unlimited number of secure, unique user accounts. Customers can add and remove their own logins. Access and transaction logs are retained even if user privileges are terminated.

Define levels of privilege and access with granular control over access to every distinct area of the system. Category-level permissions allow you to restrict a user’s access so they can only view the selected categories. This allows you to maintain privacy and control over individual department and organizational data.

Fan profile management

Browse without registration
Customers buying tickets online can browse ticket and seat availability without registering for a user profile. You can customize user profile data collection to include minimal required fields.

Easy profile creation
Patrons or administrators can create user accounts that include billing and shipping addresses, email address, telephone number, user profile notes (administrators only) and other data points deemed. You can customize patron profiles to collect workplace details, birthday, family member names or other details to later use in marketing efforts.

Packages, memberships & season tickets

You can add an unlimited number of events into branded packages with a variety of pricing mechanisms (including flex passes, percentage discounts, flat package pricing, or dollar-value discounts). Customers can print customized e-tickets for each event at any time during the season. Create season ticket credentials and passes that grant access to multiple events without paper tickets.

Instant online & point-of-sale renewals
Automatically renew packages from season to season online. Renew packages before the new season or individual tickets go on-sale. Offer upsells or add-ons like parking passes and merchandise to maximize revenue.

Gift certificates

Create gift certificates that your customers can purchase, gift and redeem. Exchange purchases into gift certificates for account credits.

Order fees

Fees charged & order policies
Apply convenience fees at the order- and ticket-level.

Secure e-ticket technology & ticket fulfillment

Send print-at-home e-tickets and mobile tickets (with support for Apple Wallet and Google Pay) or print thermal tickets (using custom or generic ticket stock). Customize your tickets to include advertisements or other information.

You control which fulfillment options are available to customers on each event.

Tickets have unique serial numbers and barcodes with a value made up of a randomly generated record locator, a ticket number, event ID and ticket option ID. The length and format of these barcodes ensure their uniqueness and enable tracking of entry and exit at the venue.

Self-service order creation

Profile based login & checkout
Online customers are prompted to create an account or login immediately prior to checkout. Their profiles include billing and shipping addresses, email address, telephone number and other profile fields.

Member recognition & automated discounting
Configure patron profiles to recognize special statuses upon login, and subsequently automatically discount tickets. This can be used to identify patrons as donors, season ticket holders or other special guests.

Thermal ticket printing

Compatible with most thermal ticket printers
Compatible with most major brands of thermal ticket printers including Boca Systems, Datamax, Practical Automation and Stimare. We also support the use of portable thermal receipt printers.

Batch printing functionality
Print batches of all unprinted orders and will-call orders, or print and reprint specific orders on demand.

Event setup & management

Quick start-up
Setting up of a new event takes minutes. Each event can be individually customized with information, pictures, sponsorships and videos. Copy events to efficiently and easily create seasons. After an event, archive the data to keep the interface clean and organized.

Access control

Optional access control solutions rely on barcode scanning for ticket validation and recording attendance data. Our access control software was developed for a proprietary Android scanning device with barcode scanning hardware.

There is no server hardware to be installed on campus nor in any other component of the application. Access control scanning requires only traditional wireless internet. As such, we recommend a wireless SSID be established with access limited only to scanning hardware to ensure the bandwidth is available for high volume scanning. It’s your responsibility to provide proper and stable internet connectivity.

Third-party integrations

Import data from a variety of systems including campus payment applications, campus information systems (like Banner, Blackboard, Jenzabar, Peoplesoft), fundraising platforms, and other user or contact management systems that output data in CSV or similar Excel-friendly formats. AudienceView Campus exports data into CSV and Adobe PDF formats and can automate report generations via secure FTP.

Social media interactivity

Promote your events
Interface directly with Facebook, Twitter and other popular social media tools to allow guests and customers to post upcoming events and purchase histories to their individual newsfeeds instantly and securely with one click.

Customer relationship management

Craft a user database with data points unique to your marketing efforts and curiosity, allowing you to tailor your marketing messages to your customers and their interests, attributes or backgrounds. You can also leverage a customer’s purchase history to drive package purchases or donation upgrades.

Monitor sales trends over time to see if a given customer’s spend is increasing or decreasing to further tailor your outreach to their buying patterns.

Use Google Analytics to track marketing effectiveness, website traffic patterns and trends, where customers come from and how they navigate the site, which keywords are attracting the most visits and where people leave the checkout process.

Use MailChimp and synchronize your customers’ email addresses, track campaigns and automatic opt-in/opt-out updates and more. Targeted customers by purchase history, user-type, activity history, subscription and membership status and other data points.

Single sign-on integration

You can allow students and/or staff to use their campus network ID to:

• Access the site and pass attributes to identify their role on campus.
• Securely offer those users discounted tickets or access to special events.

This keeps your student/staff data secure, while offering unmatched convenience, speed and functionality to members of your campus community. This integration may utilizeCAS, Shibboleth with the InCommon Federation, SAML, ADFS or a proprietary, simple API for campuses without a more standardized authentication system.

Student user data, paired with our wireless access control devices, may be used to validate campus IDs at events ensuring validity, enrollment status and student eligibility. Once validated, a student is immediately granted complimentary admission. This student entry data is logged for reporting purposes along with all other ticket sales and venue admission data.

Loyalty points & rewards programs

Grant loyalty points based on customer purchases. Add/deduct subsequent points based on attendance.

Points can be granted and customized on an event-by-event basis and can be managed at the user profile level to make special allocations or adjustments to individuals.

Point redemptions can be tracked at the user profile level from both the customer and administrative perspective, allowing points to be exchanged for merchandise or special event access.

Custom fundraising solutions

Automate and manage effective and customized fundraising programs alongside your ticketing.

Collect, track and reward donations online with complete giving history reported with related ticket transactions. Gifts may be required at the time of ticket purchase based on seat location, package type or priority point standing.

Incentivize giving and purchases with loyalty points, upgrade offers and special availability. All donor data is available in real-time with web-based donor analysis, reporting and receipt generation.

Priority seating/donor-level seating
Sell priority or specialty seating, early access or special pricing to donors based on their purchase history, giving history or user types.

Automatically add required donations to the shopping cart based on the selected seat or package, and prevent customers from removing them unless the seat/package is also removed.

Online donations & history tracking
Collect donations as part of the checkout process. All donation revenue is identified separately for reporting purposes, and on customer receipts and email confirmations.

Donations can be tracked or logged against the fund it is donated to. Each donation has its own unique fund name and ID number for record-keeping. Donations are tracked in a time-stamped register for each user, with aggregate values being displayed annually and over lifetime.

Customers can renew donations they made as part of a membership online at the time of expiry. These memberships can be configured to grant special access to events or tickets, specialty seating areas, members-only events and more.

Payment processing & gateway options

Process cash, cheque, gift certificates and credit card transactions. Use custom integrated features like campus payment cards, campus charge or accounts receivable. Include offline processing methods like departmental transfers or any other revenue source you deem necessary.

AudienceView Campus provides PCI compliant means for processing credit cards. Process credit card transactions through our merchant account or through a payment gateway that you’ve established. We offer interfaces to most major payment gateways including:

• Authorize.net
• TouchNet
• Paypal
• Moneris
• CashNET
• Bluefin’s Payconex
• Cybersource
• Stripe

Using our account

If you use our merchant services, we’ll collect all credit card payments for you and issue an ACH payout equal to credit card sales less fees.

Using your own merchant account/payment gateway:
If you use your own payment gateway, we’ll provide a seamless customer interface and payments will be directly deposited in your merchant account. Credit card processing fees will be assessed by your bank rather than by us.

Reporting capabilities

Use a complete set of real-time, web-based audit logs, attendance, finance, fundraising, ticketing and marketing reports.

View reports online or export them to Excel or PDF.

Filter report output by a specific timeframe, categories, packages, events. Some reports can also be filtered by payment type, sales channel or user/cashier.

Web API

Last updated August 11, 2020

We offer a JSON-based API that allows you to query event information, including dates and times, venues and seat availability, pricing, and marketing content from our platform to support automated population of campus central calendars, digital signage and for other applications. The JSON API also supports the query of reservation holders and event attendees, along with generation of ticket barcodes for integration with third-party mobile applications.

Accessibility

Last updated August 11, 2020

We’re dedicated to creating usable and feature-rich products for the ticketing industry. We aim to make these products as functional and as intuitive as possible for everyone who uses them, including client users and ticket buyers.

We make every reasonable effort to conform to the current Web Content Accessibility Guidelines (WCAG) levels A and AA and want client users and ticket buyers, regardless of potential impairment, to be able to freely and easily navigate all of our web interfaces without frustration or confusion.

Both accessibility consultants and user testing are used to validate and improve our products. We’re dedicated to responding as quickly as reasonably possible to accessibility issues brought to our attention regarding our public user interfaces.

We believe that everyone regardless of disability or impairment should have access to our products and the excitement of purchasing tickets for live events in the same way as those without barriers.

Onboarding

Last updated April 21, 2022

Once you’re ready for onboarding, we work with you to get you up and running as soon as possible. Our onboarding process is described below. 

Kicking off onboarding
We contact you to detail the onboarding steps ahead that will take you through to your eventual launch. At this time, you’re introduced to your project manager. 

There are some important items you need to organize to have a successful onboarding listed below.  

Onboarding contact & obligations
You provide designated onboarding contact, as needed, and attend any scheduled meetings with our team. The administration tools used to access our services are password-protected, and only your properly registered personnel receive login IDs and passwords. You’re solely responsible for administering and monitoring the use of your login IDs and passwords.  

Payment processing obligations
You need to establish and pay for relationships with a compatible payment gateway and payment processor. All setup and associated hardware costs, credit card or debit card processing fees or other credit and collection issues for your transactions are your responsibility. You must provide your merchant account information to us so that we can configure your product to take payments.

For more information, see the Finance Operations section. 

Website services
You need to manage and host your organization’s website yourself. You can use deep-link functionality to integrate your website to the appropriate parts of your configured product. 

Email communication tools
You need to obtain your own MailChimp account to use our MailChimp integration. 

Reliable & reasonable operations
To ensure reliable and reasonable operations, you’ll need your own reliable high speed internet connectivity to and from our services (for all of your locations that need access to our services); provide and maintain your own premises equipment, including but not limited to administrator workstations, ticket-seller workstations, printers and scanners; provide all other customer relations, fulfilment and obligations, including but not limited to, customers/events establishment, operation and maintenance, ticket stock, advertising and promotion, nondurable operational supplies (e.g. printer toner) and ticket seller expenses and fees; maintain all configuration, use and operation of our services to suit your environment and specifications. 

If you’re unable to organize these items, it may reduce our ability to provide you with the services as designed. 

Data collection
Your AudienceView project team works with you to collect the following data: 

• Payment processing information.
• Your logo in EPS/Vector format.
• Venue information, including the seating manifest, if applicable.
• Patron (student) information. 
• Ticket template information.
• Other optional information such as:
• Campus authentication.
• Campus ID card integration if subscribed to (subject to an annual fee).
• Season ticket holder credential information.

You need to ensure that the data provided conforms to our data specifications or schema as outlined by our team. We work with you through this process. 

The Learning Portal
Your designated onboarding contact is immediately provided with unlimited access to our Learning Portal. The Learning Portal contains our on-demand courses and training material, knowledge base, client community, support resources and more. The designated onboarding contact is responsible for granting and managing access for their other team members. 

Preparing for go-live
You’ll get an opportunity to validate critical elements for your Go-Live with your project manager. Once you’re confident, let your project manager know that you’re ready to launch. 

Launch
Congratulations! Your new ticketing platform is launched. At this time, you have full access to the Client Support team.   

Support

Last updated August 19, 2022

You receive the following support services as part of our relationship:

• Access to the Learning Portal to log cases, read how-to articles, watch training videos, register for live webinars and post on the client discussion boards.
• Direct access to our team of solution experts via the Learning Portal during business hours Monday through Friday.
• After-hours emergency support via our on-call number and the Learning Portal.
• Investigation and triage of cases related to application performance, defects, configuration issues, and technical tasks including system configuration and “How do I” type questions.
• Access to update and review open and historical cases.
• Status page subscription for real-time maintenance and system performance updates.
• Automated system monitoring – twenty-four-seven.
• For the current Support contact information, refer to our Contact Support article.

All reported standard (non-emergency) issues will be responded to by Support staff during business hours within one (1) business day.

All reported emergency issues will be responded to by Support staff within fifteen (15) minutes. An emergency issue is where a client has complete loss of a core (mission critical) business process and work cannot reasonably continue. Examples of an emergency issue that needs immediate attention includes: not being able to access the system, not being able to sell, not being able to print tickets, and not being able to scan tickets.

These response times are good faith estimates only, based on our current averages.

Hardware and POS

Last updated December 2, 2022

Printers
We recommend using printers and ticket stock from Boca Systems. These can be purchased directly from us. 

Scanners
We sell and rent a proprietary, commercial-grade, Android-based device with an integrated laser barcode scanner. There’s an annual license fee for purchased scanners.  

In addition, if you subscribe to Campus ID Card Validation (subject to an annual fee) these scanners can also scan your campus ID cards with a barcode or RFID/PROX/HID compatibility. 

Payment Terminals
Your payment terminal options are dependent on your selected payment gateway and processor. Payment terminals are typically purchased through your selected payment gateway. Work with your AudienceView project team to determine your options.  

Hardware Policy

If you’re purchasing hardware from us, it’s provided “as is”. We provide a one (1) year warranty for AudienceView scanners purchased directly from us. If any other hardware is defective, you may have the ability to access the manufacturer’s warranties directly against the manufacturer. We provide reasonable assistance with any defective claims you raise with the manufacturer

If you’re renting hardware from us, you’re not allowed to rent, lease, sell or otherwise transfer the hardware to any third parties. You’re responsible for supervising and controlling the use of the hardware by your employees to ensure that it’s used safely and appropriately. While you’re responsible for the hardware from the time it’s delivered to you until it’s returned to us, if you’re leasing the hardware, you don’t receive any ownership interest in it. If there is any loss or damage to the hardware while you’re leasing it from us, you’re responsible for any costs to repair or replace it. If you don’t return any or all of the hardware to us within thirty (30) days of the expiration of our relationship, you’ll be charged a replacement fee equal to our replacement cost plus any applicable taxes and shipping fees. You’re responsible for all shipping costs unless otherwise agreed. 

Security

Last updated November 21st, 2022

As a global leader in both technology and consumer experiences for live events, processing billions of dollars each year in ticket sales, you trust us with their live events and the patrons who attend those events. That trust is predicated upon us keeping the data of you and your patrons private and secure. Our services are compliant with PCI-DSS and our latest Attestation of Compliance can be viewed here. We also leverage best practices from other standards such as NIST, ISO, and SOC. where it makes sense to do so, but we don’t formally comply or attest to those standards. This information is intended to provide an overview of how we protect that data and will be updated as we continually review and enhance our processes.

Security & compliance

Our dedicated Security and Compliance team’s mandate is to protect the data you store in our services. Our Security and Compliance program includes:

• Product security.
• Protecting and securely transmitting cardholder data.
• Vulnerability management.
• Infrastructure controls (physical and logical).
• Policies and Operating Procedures
• Employee education and awareness.
• Intrusion prevention and detection.
• Data loss prevention.

We regularly assess our infrastructure and applications for vulnerabilities and remediate those that could impact the security of your data. Our Security and Compliance team continually evaluates new tools to increase the coverage and depth of these assessments.

Perimeter security

We define and manage our network boundaries using a combination of network appliances including load balancers, firewalls and VPNs. We use these to control how services are exposed and to segment our production network from the rest of our computing infrastructure. We use role-based access control protocols that are based on business needs to define and authenticate access to our production infrastructure.

Application/product security

Application security is by means of an individual username and password. We provide you with the ability to manage application security to best meet your own needs and standards. It’s the responsibility of each client to ensure application-level roles are defined, implemented and managed such to comply with any protocols or standards to which they may subscribe. Securing our Internet-facing web service is critically important to protecting your data. Our Security and Compliance team drives an application security program to improve code security hygiene and regularly assess our service against OWASP for common application security issues.

Client segregation

Our services are designed and developed using single and multi-tenant architectures. In both cases we take great care to ensure your data is accessible only to you. We consider your data private and don’t permit any other user to access it.

Data retention & deletion

We retain client data for the purposes of performing the services and after termination or expiration of the agreement we make available, return or delete the data as agreed with the client and in accordance with applicable law.

Activity logging

We consolidate logs from all production servers into a security information and event management tool. Logs are consistently monitored and reviewed by our Security and Compliance Team.

Transport encryption

We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (TLS) V1.2 or above, or secure socket layer (SSL) technology.

Encryption at rest

Where necessary we encrypt cardholder and other sensitive data while at rest in the database tables. For the security of our systems and your data we don’t publish the encryption standards used in this process.

Physical security

We leverage DataCenter and cloud-based technologies to provision our service. Our Cloud storage vendor is a global industry leader and is the primary storage location for clients with the data residing in the United States. Our DataCenter is Tier 3 equivalent and located in Canada. This DataCenter is used as temporary backup facilities for clients for failover over or other temporary support. Our infrastructure is located in a private, locked cage in an environmentally controlled facility that includes 24x7x365 monitoring and backup power. In both cases access to our equipment is tightly controlled and only authorised personnel are permitted access.

Resiliency/availability

Our goal is to ensure our services are available to you at all times. As every system requires maintenance, we have regularly planned maintenance windows during which times we complete all essential maintenance work. We may also perform emergency maintenance from time to time. We have a global footprint and in most cases can be flexible and schedule planned maintenance windows at a time most convenient for you. We provide notice well in advance of any maintenance that may require a service outage. We also work with you to schedule those outages at times that are convenient. However this isn’t always possible. You also have varying needs when it comes to disaster recovery or service failover. We can offer a range of options to best meet the needs of the individual client.

Incident response plan

Our incident response plan lays out the steps we follow when suspicious activity is detected.

• Containment: We take immediate action to contain any suspicious activity. This may involve isolating components or taking services offline.
• Confirmation: We move to confirm that any suspicious activity is a cause for concern and warrant further action.
• Engagement: Within 48 hours of confirmation of an issue we communicate with affected clients. We also engage relevant third parties such as crisis management, forensic specialists, cybersecurity professionals and where required law enforcement.
• Remediation: We work with all parties involved to remedy the immediate issue, re-secure the environment and return to normal operations

PCI-DSS responsibility matrix

The table below outlines our mutual responsibilities (where applicable):

PCI-DSS requirement	Our responsibilities	Your responsibilities
REQ-1: Install and maintain a firewall configuration to protect cardholder data.	Install and maintain a firewall configuration to protect the Cardholder Data Environment. Ensuring vendor default settings are changed where appropriate/required by this standard.	You are responsible for protecting and managing access to your own infrastructure and network assets; changing default vendor configurations, security controls, and vendor default passwords.
REQ-2: Do not use supplied defaults for system passwords and other security parameters.	Our owned systems are installed and managed with hardened minimum security baselines using industry best practices, including changing or deleting vendor defaults where appropriate/required by this standard.	You are responsible for: ● Changing default vendor configurations, security controls, and vendor default passwords client workstations and ● Managing access to the application/application data through the end-user GUI
REQ-3: Protect stored cardholder data	We deploy policies and procedures such that credit card numbers (i.e., primary account numbers or PANs) and sensitive authentication data (e.g., CVV) are a) not stored within the system or b) where storing sensitive data cannot be avoided, it is encrypted using industry standard encryption protocols.	You are responsible for: ● Security of your workstations ● Access to application/application data through the end user GUI The Security or PCI compliance status of your cardholder data environment (CDE).
REQ-4: Encrypt transmission of cardholder data across open, public networks.	Data transmitted by us for payment processing uses industry standard encryption and security technologies to protect credit card numbers and sensitive authentication data transmitted during payment processing and order fulfilment.	You are responsible for implementing encryption on all applicable internal and external network connections.
REQ-5: Use and regularly update anti-virus software or programs.	We ensure compliance with respect to all owned and managed infrastructure.	You are responsible for deploying and managing anti-virus and malware protections on your managed OS instances commonly subject to malware.
REQ-6: Develop and maintain secure systems and applications.	We use industry best practices Secure – Standard Development Life Cycle in the development of its products / services. We also maintain security patching on infrastructure it manages as part of payment processing.	You are responsible for monitoring published OS and application vulnerabilities and patching on your own infrastructure.
REQ-7 : Restrict access to cardholder data by business need-to- know.	We maintain industry best practice access controls. System access is restricted to a “need-to-know” basis across all infrastructure and systems within its control.	You are responsible for provisioning and managing access to the application and data through the end user GUI.
REQ-8: Assign a unique ID to each person with computer access.	We assign a unique ID, strong authentication and processes to properly manage access to the payment processing systems we maintain.	You are responsible for providing unique access ID’s (e.g., no shared ID’s) to your employees accessing the GUI through your own network and devices. You will ensure User ID’s and Passwords conform to the PCI-DSS standard
REQ-9: Restrict physical access to cardholder data.	We have implemented physical and other controls (e.g., cameras) to physically protect the infrastructure and payment processing devices we manage.	You are responsible for access to workstations or other devices that may be used to gain access to the application/application data as well as any media created outside of the managed environment is your sole responsibility.
REQ-10: Track and monitor all access to network resources and cardholder data.	Our service tracks access to cardholder data.	You are responsible for using handheld scanners (e.g., IDTech) over cellular to connect to payment processors, which fall under your’ PCI program. PCI compliance for the POS devices (i.e., point of swipe/dip) are not in scope for this PCI Assessment, instead fall within the merchants’ PCI compliance programs.
REQ-11: Regularly test security systems.	We regularly test the security controls using an industry standard vulnerability management program including performing annual internal/external penetration testing, semi-annual segmentation testing, quarterly ASV scans for our payment processing systems and edge security.	You are responsible for regularly testing the security controls using an industry standard vulnerability management for the systems that you manage that connect to any systems that connect to payment processing systems.
REQ-12: Restrict.	We deploy a vendor management program to provide ongoing due diligence for the payment processors.	You are responsible for training staff on protecting devices that store, process, or transmit credit card data (e.g., POS devices). Introduce an Information Security Program, for your staff, including proper training. Instituting an Incident Response Program to alert your team and us (where appropriate) when you believe security of payment processing has been breached.

Finance operations

Last updated September 15, 2022

Our merchant account

Settlement

You’ll be assessed Service Fees and Merchant Processing Fees in accordance with your Order Form. 
Unless otherwise agreed, you agree that we may deposit credit card sales collected via our merchant account less our fees or any other charges via ACH credit to your business’ checking account. 

Payouts will be remitted by AudienceView Ticketing Corporation, or its affiliate, UniversityTickets.com, Inc.

We may increase the Merchant Processing fee in the event that the payment processing fees charged to us by one or more payment processing companies or associations is increased. 

Your net proceeds for eligible payouts will be deposited into your checking account on a monthly basis, typically within 15 business days after the end of the month. 

Subscription, System Base and Access fee billing
Subscription, System Base and Access fees will be invoiced monthly following the start date of the initial term as set out on your Order Form.  

Transactions and complimentary ticket fees exceeding the annual limits stated on your Order Form will be invoiced after the end of each annual term. 

All invoices are due net 30 days from the date of the invoice. Our preferred payment method is ACH transfer. Credit cards are accepted for the payment of service fees or any other invoice subject to an additional processing fee. Please refer to your invoice for remittance instructions. 

Fees will be debited and/or invoices will be issued by AudienceView Ticketing Corporation, or its affiliate, UniversityTickets.com, Inc. 

Chargebacks
You shall be liable for and agree to promptly pay or reimburse us for the full amount of any and all chargebacks, including all credit and debit card service charges, our service fees and payments and all other charges, fees and payments incurred by us in connection therewith. Our Service Fees are not refundable in a chargeback scenario. 

Chargebacks and related fees will be automatically applied to your account and netted from your next settlement. If chargebacks and related fees exceed credit card sales, you agree that chargebacks and related fees will be invoiced. All invoices are due net 30 days from the date of the invoice. Our preferred payment method is ACH transfer. Credit cards are accepted for the payment of service fees or any other invoice subject to an additional processing fee. 

Cancellations
You alone will bear the responsibility to contact and/or reschedule patrons’ reservations, and any patrons contacting us regarding any canceled or rescheduled event may be redirected to you. Our Service Fees are not refundable if an event is canceled. 

Non payment
Delinquent accounts are subject to termination of your account. Should the amount of the authorized fees or charges exceed the amount of credit card sales collected, your account may be subject to suspension or termination. 

Refunds
Our fees are final and will be timely paid without refund, reserve, holdback or set-off of any kind. If you refund a patrons’ ticket and such refund exceeds credit card sales, you agree that the value of such refund will be invoiced.  

Audit
We may from time to time, but with 10 business days advance notice, inspect and audit the necessary books and records (and make copies as needed) to confirm your compliance with the terms of our relationship, and you agree to reasonably cooperate with us with respect to any inspection and audit. The books and records and information reviewed and copied (if any) as part of any audit will be deemed confidential information. 

Client merchant account

Service fee collection
You’ll be assessed service fees as set out on the Order Form. 

Subscription, Transaction, System Base and Access fees will be invoiced monthly following the start date of the initial term as set out on your Order Form typically within 15 business days. 

Transactions and complimentary ticket fees exceeding the annual limits stated on your Order Form will be invoiced after the end of each annual term, typically within 15 business days. 

Fees will be debited and/or invoices will be issued by AudienceView Ticketing Corporation, or its affiliate, UniversityTickets.com, Inc. 

All invoices are due net 30 days from the date of the invoice. Our preferred payment method is ACH transfer. Credit cards are accepted for the payment of service fees or any other invoice subject to an additional processing fee. Please refer to your invoice for remittance instructions.  

Non payment
Our fees are final and will be timely paid. Delinquent balances are subject to suspension of your account. 

Audit
We may from time to time, but with 10 business days advance notice, inspect and audit the necessary books and records (and make copies as needed) to confirm your compliance with the terms of our relationship, and you agree to reasonably cooperate with us with respect to any inspection and audit. The books and records and information reviewed and copied (if any) as part of any audit will be deemed confidential information. 

Hardware & Software

Any third-party hardware and related software that you purchase or lease through us will be invoiced within 30 days of the order date and is due net 30 days upon receipt. 

Leased hardware and related software are leased for the Term set out on the Order Form. Fees for such hardware and related software rental are not refundable.

Media services

Last updated August 11, 2020

Advertising & promotions

As an AudienceView client you receive a discount off all advertising on TheaterMania.com, our consumer website that features comprehensive listings, news, reviews, interviews and video content for theater and arts nationwide. TheaterMania can also help promote your events through various other digital marketing campaigns including email, social media, audience extension, retargeting and other forms of digital marketing. Promotions of fundraising campaigns through our owned properties can often be executed at no cost. For more information you can contact advertising@theatermania.com.

Grad Solution

Grad Solution – including ticketing, CMS, day of event services, platform

Last updated August 15, 2023

Branded ticketing portal

A custom-branded ticketing platform that allows you to blend your colors, logos, look and feel into a secure e-commerce application powering commencement ticketing, reporting, payment processing and more.

All support and maintenance of the application and infrastructure is our responsibility.

Sales functionality

Assigned seating & general admission capable
Sell general admission and assigned seating events through walk-up, internet, telephone, and outlet channels. Customers can pick their seats from a venue map or use best available to have the seats selected for them.

Venues & seating templates

Unlimited venues & configurations
AudienceView will create up to four (4) venues for you at no additional cost, and you can request unlimited additional venues for a per venue fee. Each venue will include a 2D representation of your space and the corresponding seating location data. If desired, 3D venue renders can be created upon request for an additional fee.

Once a venue is available in our system, you will have full control over the pricing and availability of seats on a per-event basis. Create assigned seat templates to store pricing and availability information, allowing you to instantly apply them to any event and adjust pricing as needed. Easily view and manage assigned seating configurations, including hold statuses, sales, and blocked seats.

Accessible from any computer

A cloud-based ticketing platform with administrative control, event management and reporting functionality available on any Mac or PC with an internet connection and web browser.

Authenticate and grant access to a special ‘Admin Menu’ where point of sale transactions may be processed, events managed, tickets reprinted, returned, or exchanged, and reports executed all without being tethered to a campus server or specific workstation.

Walk-up Ticket Management

Transaction management
You can conduct real-time customer searches based on the customer’s name (or partial name), phone number, email address, or unique order record locator, and instantly reprint, return, or exchange tickets.  Ability to issue ad-hoc tickets.

Unlimited user accounts & administrative access

No per-seat or per-user licenses here
Create an unlimited number of secure, unique user accounts. Customers can add and remove their own logins. Access and transaction logs are retained even if user privileges are terminated.

Define levels of privilege and access with granular control over access to every distinct area of the system. Category-level permissions allow you to restrict a user’s access so they can only view the selected categories. This allows you to maintain privacy and control over individual department and organizational data.

Order fees

Fees charged & order policies
Apply convenience fees at the order- and ticket-level.

Secure e-ticket technology & ticket fulfillment

Send print-at-home e-tickets and mobile tickets or print thermal tickets (using custom or generic ticket stock). Customize your tickets to include advertisements or other information.

You control which fulfillment options are available to customers on each event.

Tickets have unique serial numbers and barcodes with a value made up of a randomly generated record locator, a ticket number, event ID and ticket option ID. The length and format of these barcodes ensure their uniqueness and enable tracking of entry and exit at the venue.

Self-service order creation

Profile based login & checkout
Online customers are prompted to login before browsing available events.  Their profiles include billing and shipping addresses, email address, telephone number and other profile fields.

Member recognition

Configure patron profiles to recognize special statuses upon login, and subsequently automatically discount tickets. This can be used to identify patrons as graduating students, guests, or other special designations.

Thermal ticket printing

Compatible with most major brands of thermal ticket printers including Boca Systems, Datamax, Practical Automation and Stimare. We also support the use of portable thermal receipt printers.

Batch printing functionality
Print batches of all unprinted orders and will-call orders or print and reprint specific orders on demand.

Event setup/management & ticket allocation

Quick start-up
Setting up of a new event takes minutes. Each event can be individually customized with information, pictures, sponsorships and videos. Copy events to efficiently and easily create seasons. After an event, archive the data to keep the interface clean and organized.

Student Eligibility

Preparing for commencement involves a crucial step in determining eligibility and ticket access. You have the option to upload your eligibility data file and make necessary modifications either through mass update functionality or by manually editing each individual record.Inclement Weather

Inclement weather can force you to relocate your outdoor commencements to an indoor venue. If the indoor venue has a lower capacity than the original outdoor venue, you can use ‘Inclement Weather Tickets’ to move from one venue quickly and seamlessly to another.

Wait List

The wait list feature enables graduates to request extra tickets beyond their set eligibility, exceeding their initial allocation. Graduates, who possess access to the Additional Tickets ticket type through their user type, can make wait list requests once they complete their initial order. If additional tickets become available, administrators can use the wait list to allocate these tickets. Note that wait lists are not compatible with events that have assigned seating.

Access control

Optional access control solutions rely on barcode scanning for ticket validation and recording attendance data. Our access control software was developed for a proprietary Android scanning device with barcode scanning hardware.

There is no server hardware to be installed on campus nor in any other component of the application. Access control scanning requires only traditional wireless internet. As such, we recommend a wireless SSID be established with access limited only to scanning hardware to ensure the bandwidth is available for high volume scanning. It’s your responsibility to provide proper and stable internet connectivity.

Third-party integrations

Import data from a variety of systems including campus payment applications, campus information systems (like Banner, Blackboard, Jenzabar, Peoplesoft), fundraising platforms, and other user or contact management systems that output data in CSV or similar Excel-friendly formats. AudienceView Campus exports data into CSV and Adobe PDF formats and can automate report generations via secure FTP.

Single sign-on integration

You can allow students and/or staff to use their campus network ID to:

• Access the site and pass attributes to identify their role on campus.
• Securely offer those users tickets or access to events.

This keeps your student/staff data secure, while offering unmatched convenience, speed and functionality to members of your campus community. This integration may utilize CAS, Shibboleth with the InCommon Federation, SAML, ADFS or a proprietary, simple API for campuses without a more standardized authentication system.

Student user data, paired with our wireless access control devices, may be used to validate campus IDs at events ensuring validity, enrollment status and student eligibility. Once validated, a student is immediately granted complimentary admission. This student entry data is logged for reporting purposes along with all other ticket sales and venue admission data.

Payment processing & gateway options

Process cash, cheque, gift certificates and credit card transactions. Use custom integrated features like campus payment cards, campus charge or accounts receivable. Include offline processing methods like departmental transfers or any other revenue source you deem necessary.

AudienceView Campus provides PCI compliant means for processing credit cards. Process credit card transactions through our merchant account or through a payment gateway that you’ve established. We offer interfaces to most major payment gateways including:

• Authorize.net
• TouchNet uPay/T-Link
• TouchNet API
• Paypal Payflow Pro
• Moneris (Canada only)
• CashNET/Transact
• Bluefin’s Payconex

StripeUsing your own merchant account/payment gateway:
If you use your own payment gateway, we’ll provide a seamless customer interface and payments will be directly deposited in your merchant account. Credit card processing fees will be assessed by your bank rather than by us.

Reporting capabilities

Use a complete set of real-time, web-based audit logs, attendance, finance, fundraising, ticketing and marketing reports.

View reports online or export them to Excel or PDF.

Filter report output by a specific timeframe, categories, packages, events. Some reports can also be filtered by payment type, sales channel or user/cashier.