ARTICLES

Select to Professional: Hardware Compatibility

Selling tickets is perhaps the most important task of any ticketing system, but how those tickets are paid for, delivered, and validated is an important part of your customer’s journey. These three mundane-sounding tasks are accomplished using hardware you connect to your ticketing system, and such hardware generally falls into three categories: card readers, printers, and scanners. Some – but not all – of your Select hardware will be compatible when you transition to Professional, and this article gives you an idea of what to expect, or steps you need to take.

Ticket Printers

Both Select and Professional support USB-attached Boca Lemur printers using FGL to print tickets. (FGL stands for Friendly Ghost Language, for those who are trivia-minded.)  Professional also supports the Practical Automation ITX printer. If you have either of these two printer models, you should be good to go when you move to Professional.

Card Readers/Swipers

There are many models of credit card readers, but we’ve found that only the following readers work reliably with Professional:

  • IDTECH USB readers. If you’ll be swiping from a desktop computer, this may very well be the option for you. These are encrypted, and the important limitation is the way the data is input into the data fields in QuickSell. We’ve tried a lot of various models, and there’s only one that gives us the ability to format the data input as necessary. We only format them in-house, and you can order them straight from us. These swipers are $90 USD shipped. You can also rush orders, with 2-shipping for $15.
  • MagTek swipers, which will work with cell phones and tablets. For these, you would need to order directly through MagTek. They cost about $105 USD plus tax and shipping.
  • Lastly, Professional supports an EMV reader, which is able to read EMV chips on credit cards, requires you to use Card Connect as your payment gateway, and all orders through your box office would need to be done through Internet Explorer. This option is usually only used by large institutions, such as Universities, that have strict conditions in order to meet PCI compliance. We discuss transitioning to the Card Connect payment gateway in another article, but these devices cost around $275 USD each and can be acquired by contacting your Card Connect account representative.

If you happen to have either IDTech or MagTek devices, these may work in Professional, but we can make no guarantees. Only the above devices have been tested and found to work with Professional.

Scanners

Here’s where we have some bad news: the iOS kits (hardware/app) you may have been using for scanning do not have an equivalent in Professional as that platform only has an Android scanning app.

For many of our clients, using a manual check-in process has become a preferred practice, allowing them to be socially distanced while providing a more engaging customer experience.

The most cost-effective way to scan tickets in Professional is to use the free AudienceView scanning app for Android phones, available in the Google Play Store. This will work on any Android device and costs nothing to use — but it uses a camera to scan as opposed to a laser, and that often results in slower scanning speeds.

In addition to this option, Professional supports the following scanners:

  • Symbol TC70 and TC20 Mobile Computer (about $1700 USD for the former device, and $520 USD for the latter.) This scanners can be purchased through Randyl Case from Barcodes Inc. (rcase@barcodesinc.com 312-610-6508)
  • AirTrack S2 – 2D Imager Corded Scanner Part Number S2-1012A2006. It attaches via USB to a PC or laptop.

If you have a USB-attached 2D scanner, it may work in Professional, but we can make no guarantees. Only the above devices have been tested and found to work with Professional.

Other

Some Select clients use Apple tablets with Select-specific iOS apps. Professional does have a mobile box office app for iOS and Android devices, which allows you to purchase and pay for tickets, but it does not support scanning.

To learn more about AudienceView Professional, we invite you to take a look HERE.

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