Last updated August 11, 2020
Event creation and listing
Store your event information where it belongs while using it in real-time throughout your marketing and sales channels. When things happen, make the changes in a single place. Key features include:
Create a single event or a group of events in a series with the appropriate title, description and venue information, define pricing for an event or series, determine capacity and availability of seating sections, establish general or specific patron seat holds, configure event availability across different sales channels and promote events directly on social media.
A front-of-house tool used to easily identify who will be attending events. It provides a snapshot of patron names, order IDs and identifiable member and donor tags. You can flag new and existing tags to display on the Who’s Coming List. Patrons with assigned tags will then appear on the list if they’ve purchased tickets. View the list in a basic, expanded or exportable view with CSV.
Create exclusive ticket types that are only accessible in the box office or with a promo code. Access specific series and event deep-links to promote productions and performances through various marketing channels.
Performance entry times
Create timed entry tickets with designated capacities. Use custom messaging and inventory controls such as Sold Out. Performances are displayed on the patron’s event calendar with a distinct entry time to a single event, while pulling tickets from a single pool of event inventory.
View ticket statistics across different sections of the venue to track capacity, sold, available and scanned ticket inventory.
Create Fixed Plus Packages which are a series of bundled tickets that can be sold to subscribers and renewed online or use of Flex Packages to create flexible subscription and membership options to convert single ticket purchasers to loyal customers. FixedPlus and Flex packages allow you to offer more purchase options to your customers and grow revenue.
Automatically reserve the previous year’s subscription seats so that subscribers can retain the same seats until they pay their invoices for this year’s subscriptions. Generate renewal reports to create renewal mailings. Allow patrons to pay for their reserved package seats via the consumer interface.
A mobile-friendly and API driven consumer interface that powers e-commerce activity, including:
Single shopping cart
A single shopping cart experience for everything your organization has to offer to your customers: tickets, gift cards, merchandise, donations, memberships, packages.
Patron account management
A self-serve interface for patrons to track order history, manage renewals, pay due balances, maintain contact information, redeem gift cards and membership benefits.
Reserved seating events
A visual representation of your venue captured in emblematic seating charts designs that readily support the intuitive selection of seats within any size venue.
Plus one (attendee list)
Collect data about the people attending your event but didn’t buy the tickets themselves. Send the list of attendees the same pre- and post-show communications that the ticket buyer receives.
Departments provide an extra layer of branding. Perfect for organizations that need to manage the look and feel of co-productions separately from their other events. It allows multi-use organizations, with different production genres to create dedicated calendars/purchase flows for each segment of their business.
Shopping cart upsell
Use donation and merchandise upsell tools to drive additional revenue during checkout. A donation cross-sell allows ticket buyers to add a donation to their purchase.
Create gift cards that your customers can purchase, gift and redeem.
Membership benefit redemption
Patrons can log in to redeem package tickets. System notifications presented to patrons when package pricing is available, if they’re not logged in.
Recurring membership opt-in
A patron purchasing a membership (flex package) can opt into a recurring transaction, so that their credit card is charged and their benefits regularly renew on a schedule. Patron’s can call to cancel at any time, so that their card isn’t re-billed and member benefits aren’t renewed.
Patrons can buy a combination of benefits that include a limited number of free tickets and an unlimited number of discounted tickets via a single purchase or donation. Patrons have immediate access to the benefits.
Smart cart – packages automatically applied
Benefits associated with a parent package or add-on package in the cart are automatically applied to eligible tickets so that the appropriate discounts are applied during checkout. Package limits are respected, and if the package is removed from cart or the patron logs out then all of the parent and add-on package benefits and discounts are removed from the items in the cart.
Patrons can readily distinguish between days on the calendar that have available event dates and those that don’t. The calendar gives them a better sense of a show’s schedule and popularity without having to click into each day. You can also customize the Sold Out and Canceled messaging.
Google Analytics/Google Tag Manager
Support for Google Tag Manager conversion tracking and ROI measurement for traditional advertising campaigns. Pull custom variables from the consumer interface and send them to a third-party marketing campaign via manager tagging, so that partner sites can keep track of referrals, behavior and purchases within their own systems. Track pageviews and e-commerce activity with Google Analytics and Pixel Tracking integrations. The Cross Domain Tracking – Link Decorator for API preserves the proper source/medium variables via API links so that campaigns and ad buys appear as a single visit when the patron moves from your website through to the checkout.
QuickSell Plus (Desktop App)
A one page, shopping cart-style sales interface that allows you to add multiple events or items (donations, packages, gift cards and merchandise) to the order.
QuickSell Plus Mobile Box Office
QuickSell Plus is available on iOS so that tickets can be easily sold from a tablet or other mobile device in the box office. The app also supports fully integrated credit card swipe payment processing.
Compatible with the following payment gateway providers:
An integrated, actionable CRM module that provides a unique experience for each patron and donor, including:
Email communication tools
Automated communication tools, fully integrated with mail services like MailChimp and Constant Contact extend your ability to pre-configure automatic, custom designed and personalized patron email alerts such as:
Task management allows you to properly develop key donors. Create and assign tasks to staff. Highlight the type of communication and the due date for completing tasks.
Easily classify patrons and donors through individual or institutional profiles. Customer profiles can be used to unlock a customers’ entire history with your business. View each patron’s purchase history, including ticket transactions, memberships, gift card purchases and redemptions, season tickets, donations and other activities. View patrons’ outstanding balances and credits, tasks and holds. All the information needed to increase audience engagement.
Household profiles are true aggregate views of the sales, donations and potential donations of all patrons within a household (while still maintaining individual profiles). All transactions, tasks, notes can be viewed on the individual level, or as an aggregated household. The profiles offer a full cumulative view of all household members and a better understanding of how the members interact with your organization as a group.
Use Patron Categories for tagging and deep segmentation to act on key opportunities, create targeted offers and fundraising campaigns. Tags and Categories are the primary tools used in Professional to segment your database and identify patrons. Tags and Categories are customized by you, including features such as display order and color. Tags can be added manually on a specific patron’s record, or in bulk via Patron Report. You may use as many tags or categories as you want, and any one of them can be deleted at any time, without affecting the tagged patrons.
Pre- and post-show communication
Create personalized, HTML-friendly emails that are automatically sent to everyone on the Who’s Coming list. Send automated pre- and post-show emails to increase audience attendance and retention.
Section and ticket type receipt customizations
Customize HTML-friendly text specific to ticket types or sections. Display instructional information on order confirmation emails, e-tickets and email receipts. Apply one set of instructions to several ticket types at a time.
Advanced patron report
Pull any information you need to send and track personalized, segmented communication so that you can reach the appropriate audience for each show and campaign. View all of your patrons in one place, export those patrons to Excel, assign Patron Categories to them, sync with your Mailchimp or Constant Contact account. Use the report to apply varying degrees of filtering logic to retrieve cumulative spend, donation, patron location, patron relationship and communication preferences as well as memberships and subscriptions.
Easily manage and maintain clean customer data with the Patron Merge deduplication tool.
Add unlimited checkout questions to any sales channel to better understand your patrons.
Fundraising & Development
To develop strong relationships with your patrons and cultivate donors, you need to know who they are,
how they interact with your organization and then devote the right kind of attention to them.
Create & manage campaigns
Fundraising campaigns are your primary method of collecting donations. A default campaign that you can use to receive donations is included. You can specify the particular projects that any monetary gifts go towards.
Set up recurring giving to help to increase donor retention. Offer monthly, quarterly, or yearly recurring donation options, as well as allow donors to choose an end date. You can also encourage corporate matching as donations are made.
Each fundraising campaign can be customized with a goal amount to track the progress of your fundraising campaigns and measure success. To see how you’re tracking against your fundraising goals in the main fundraising campaign dashboard.
Use donation acknowledgement letters to thank your donors. Customize each donation campaign’s acknowledgement email based on the level of giving. Automatically email letters, and/or print them for mailing purposes. Batch print a set of acknowledgement letters and address labels/envelopes. Resend individual acknowledgements directly from the orders.
Get a full, at-a-glance picture of a patron in real-time, so you can interact appropriately based on their lifetime donor, membership and purchase history, and their relationship and involvement with the organization. The profile allows you to move a single patron through a cycle from identified prospect to cultivation to stewardship. Profiles are protected by user access controls to hide sensitive donor information.
Automatically assign benefits and perks at specific giving levels through memberships. Donor benefits also utilize Smart Cart.
Waive membership benefits
Give donors the option to waive their membership benefits and have 100% of their donation be tax-deductible.
Waive benefits report
A fundraising report that accounts for the non-tax deductible value of a benefit that donors receive. Run a report to see the tax-deductible amount of each donation so you can send letters to each donor annually, letting them know the tax-deductible portion of their donations.
Fiscal year donation attribution
Track and allocate donation funds to a specific fiscal year. Tie a fiscal year to donations received for a previous or future fiscal year even if the donation was received before or after the new fiscal year began. Pull donation reports by fiscal year, or filter them by date range. Fiscal year attribution can be done while:
Assign credit for a donation to one or more people who aren’t the donor. Quickly assess and manage the influence that a patron or donor has in generating contributions from others by giving them recognition and benefits. Namely:
Capture promises made by donors to contribute cash to your organization at a later date, so that you can lock in donation commitments from patrons towards fiscal year goals. Assign a fiscal year while taking pledges or receiving donations. View and sort the Pledge Report by the fiscal year attribution to determine your progress towards fiscal year goals, as well as what is due and what is paid and outstanding.
Allows you to track the progress of all pledged contributions. You can check the status of pledges, filter by campaign and export the data to get a better understanding of your donations. Pledge statuses allow you to track the amount of money you’re expecting, what has already been paid and what is due/overdue.
Ensure you appropriately follow up with donors and donor prospects. Assign tasks to any user and include a due date, type and description. Additionally, within the Patron Report, you can batch-add a group of patrons to a task.
Communication history tracking
Ensure patrons are getting the correct messages from you. This is done by tagging patrons as recipients of a communication. This feature allows you to segment groups who have already received a certain communication so that you can do appropriate follow-ups.
Gain access to several standard reports with flexible filtering. Easily automate and export attendance, financial and audience reports.
Take full ownership of your financial data so that you can better understand your organization’s performance. Make reconciliation a breeze with easy-to-use and clearly itemized orders and transaction records. Manage and view transactions across all points of sale and payment types for easy royalty and union reports.
Scheduled automated emailed reports
Schedule recurring, automated report emails. Specify the time of day range to make sure it hits the recipient’s inbox at a time convenient to them. Emails are only sent to users who have permissions for MyReports.
Track the sales health of a series in just a couple of clicks. The dashboard enables views of:
View cumulative daily sales revenue progress in the Sales Revenue Chart and a breakdown of ticket types sold each day in the Ticket Breakdown chart. See your progress toward ticket sales revenue in context on the series revenue graph. Set ticket sales revenue and/or ticket quantity goals.
Series comparison graph
Compare past or current series to assess the similarities or differences in ticket sales. The graph provides a good visual impression of trends and changes over time even if small in nature.
General ledger codes
General ledger codes are designed to make your accounting and reconciliation processes less time-consuming and more accurate. Create general ledger codes for your series, products and fees, easily assign them, then run a general ledger code report that you can upload to your financial software.
Bring unforgettable live events to passionate attendees around the world. See how AudienceView can help.