On July 14th, 2020, we announced a strategic innovation plan in response to the disruption of COVID. It explains our platform approach to building solutions for the market as well as innovation we must invest in to keep you - our valued clients - leading the way across live events as you reopen your business. We are really excited about our strategy and it’s something we simply must progress forward.

That innovation, however, comes at a cost. As our strategy progressed, it became clear that not all of our core ticketing products should be built into our future state. When we mapped out our vision of the future, we knew we’d need products that are reliable, adaptable, and future proof. To do that, we’ve decided to deprecate some legacy software, including Vendini, our legacy AudienceView Unlimited platform (Version 6), Boxxo and now CrowdTorch. We need to do this to make room to build the features and solutions you'll need to be successful in a future where live events are forever changed.

You will be unable to sell tickets on CrowdTorch as of September 30. You will be able to access your account up until October 15, 2021 for any final reporting, data export and financial reconcillation.

Instructions on how to export your data can be found here

It's our goal to create a structure that keeps your pricing inline with what you have paid on average the past few years, and possibly less expensive. We ask for your patience while we validate your pricing over the next week while you learn more about your upgrade. When your customized pricing is ready to review, we will send it right to your inbox along with your complete proposal.

Yes. As you'll be upgrading from CrowdTorch to AudienceView Professional, you'll receive an order form with the new terms that reflect our go-forward relationship. Your relationship remains with the AudienceView family of products.

Our Product Knowledge team has built an extensive onboarding and training program with hundreds of new articles, videos and other curriculum to ensure you and your team are confident in your ability to get the most out of your AudienceView product. There is no charge for this training content.

Yes. Our Client Engagement team will be reaching out to you to talk about timing. When it's time to make the change, we have developed tools (backed up by our outstanding team of professionals) who will make the transition as seamless as possible.

As part of the transition process, we'll migrate all of your future events along with the associated ticket data to your new AudienceView Professional account. This will ensure that from day one you can manage all of your events in your new account.

AudienceView Professional includes functionality to send personalized pre and post show emails, which supports what many of our CrowdTorch email system for. For those currently sending additional communications via the CrowdTorch system, you will need to explore the third-party email software offerings that integrate with Professional and work with our API. You may qualify for a free tool from MailChimp, and Constant Contact has discounts for nonprofits as well as a special offer for clients moving to AudienceView Professional. We’re evaluating additional partnerships and we’ll continue to keep you posted via our newsletter, emails and Client Success team.

It depends on what equipment you have, and what your plans are once you've upgraded to AudienceView Professional. AudienceView Professional is compatible with Boca printers, a mobile scanning app is available for Android devices as well as scanners such as Motorola/Zebra Symbol TC70 or TC20 and an Apple/iOS app is nearing completion, it is being beta tested, and will be generally availible soon.

AudienceView Professional will plug into your website, but it doesn't include abuilt-in website manager. You will need to acquire your your own website hosting moving forward. We recommend using something like WordPress, which is a very cost-effective website platform or exploring the website hosting offerings included with Constant Contact (ask about the promo!) or MailChimp email plans. We will transfer the ownership of your domain back to you so that you can point it to your new website location.

Unfortunatley not. But there are many benefits to being your own merchant of record, including getting your money sooner! As part of the upgrade process you will need to acquire your own merchant processing account for credit card transactions. Our upgrade team can provide you with more details and contacts to begin that process.